Protecting our tenants, staff and customers

This page will provide bullet points in relation to what action we are taking as an agency . Whilst not in depth, this page will cover the unfolding changes in our business practices. Uploaded 12/03/2020 -  UPDATED 02/06/2020 7.30pm

PLEASE KEEP AN EYE ON THIS PAGE AS IT WILL BE THE PRIMARY SOURCE OF INFORMATION AS THINGS CHANGE.


Caution: Welsh Government restictions are different to the English Government. Check the link to make sure you are informed correctly.


For medical advice, click the button above, this link was kindly sent to us by one of our awesome customers.


From Wednesday 17th March, our office will be closed to everyone.


If you need to call us, our phone is on from 9am-4pm. Monday-Friday.
Be patient when calling as most are working from home.

Email office@aberalp.co.uk to correspond with us.


Only emergency works will be carried out by our sub contractors.







Visiting our office:

Do not call to our office in person . We are all working off site.

Payments: 

We accept bank transfers and card payments over the phone between 9am-5pm Monday to Friday. Email us for our account info.

If you have been affected by job losses or massive reduction in pay due to employers not being able to operate, call us right away so we can negotiate with your landlord. 
Our aim is to look after tenants who are genuinely affected by this horrendous situation and will do our utmost to speak with landlords to get some middle ground. We are all in this together! 

Routine inspections : 

Suspended until further notice.
End of tenancy inspections are being carried out - one agent with social distancing standards in place and protective clothing. We will arrange access only with your permission and if you prefer to be out for the duration, this is sensible. 


Maintenance and fault reporting:
I have been informed that the various maintenance teams we have in place are only responding to emergencies.
Maintenance and fault reporting is to be done over the phone or by email.
When reporting an issue - send photos or videos to our office by email office@aberalp.co.uk or SMS *call us for the correct number. This will reduce visits to your home by removing the initial call out required by our agent.
For emergency out of hours calls, take a photo or video, call our mobile and explain the situation and you may be asked to send over the media.
As we use third parties, we can check before they call as to what precautions they have in place and let you know in advance if requested. From on going discussions with the various companies we use, they have very strict regimes and systems in place.

Viewings:

We can arrange viewings of unoccupied properties in specific cases - Eg. Medical worker at hospital/key workers in need of accommodation. 


As the situation develops:

Please keep an eye on this page for further info. We expect our service to be affected as the outbreak expands. As we are a small office, we do have remote work sites ready to go. Fortunately, all of our applications are cloud based for our accounting, phone and payment systems so we expect to be able to provide some kind of service whilst we work through this.

We encourage any feedback or further ideas from our clients if they have any specific concerns. We also understand that not every one of our tenants has technology to access our services so our landline will be available during the usual business hours even when our office is closed.

IF YOU HAVE A VULNERABLE FRIEND OR FAMILY MEMBER YOU WANT US TO CHECK ON -LET US KNOW.

Please work with us during these difficult times, this situation is unprecedented.