Please use this page to report none emergency faults and issues at your property.

In the case of emergencies such as smell of gas or fire please call the relevant emergency number:-

Smell of Gas - 0800 111 999

If you need Police, Fire Department, Ambulance or Coastguard - 999


If your issue requires immediate attention from ALP i.e:

Electrical outage(Please check this is not a power cut or a tripped fuse first)

Burst Pipe or Leak (If this is a drainage leak please cease using the item causing the leak and use the contact form below)

Heating or hot water not working

Locked out of house or room(please note this is charged at £25 if the callout is out of office hours)

Please call the office on 01970 626533 or the emergency phone 07949 534718 if out of office hours.


For all none emergency fault reporting please use the form below.

Please include your name, address and contact details and as much information about the fault as possible.